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Re: Amazon.com/returns policy

So far, that has only happened once.  A British book dealer who handles
some of my titles returned a package of 10 copies of one title which had
been damaged in shipping.

I replaced the copies.


>Date:    Sat, 10 Jan 1998 09:55:13 -0700
>From:    charles alexander <chax@THERIVER.COM>
>Subject: Re: Amazon.com; a publisher's reply

>And what is your policy on returns from these booksellers? I know that
>massive returns from Barnes & Noble & Borders, specifically, have really
>damaged a few small literary presses. Now, I think, those presses expect
>and account for high rates of return from these booksellers.

Thompson Conservation Laboratory
Portland, Oregon  97217

503/735-3942  (voice/fax)


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