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Re: [BKARTS] shipping options



Uy, I've been holding back comment, mostly for lack of time. But living here in Argentina, and shipping monthly via UPS back up to Oregon means I have many a tale to tell. One of my artists books is called "Missent To Antigua" b/c a package that was sent to me here went through Antigua before USPS understood the clear block letters read Argentina.

UPS, down here, is fantastic, outstanding--I don't have enough good words to say about them. FedEx is passable, but doesn't have such great customer service. Very anonymous, and when excrement hits the fan, anonymous is unbearable. They hire out to a different service down here, so it's not really FedEx. UPS is UPS all the way, men and women in brown at every step.

DHL is here as well, and UPS won us over b/c of the customer service and the discount.

Our worst challenge, really, is US customs. They have torn covers off books, cut them with Xacto knife blades, dropped them on the floor, bent them. It only happens once or twice a year, but it is heart breaking. Since we began packing items that could be packed and unpacked by lazy monkeys, things have gotten better, (it seems that items that are difficult to unpack irritates customs agents and they hurt books in reprisal) AND I put notes in every shipment for the customs agents begging them to treat the books with kindness. That seems to help as well. Customs agents can do any damage they like, and are not held accountable, nor can UPS refund for damage done by customs.

UPS DOES issue refunds, easily, on shipments that arrive late due to their technical issues. It never ceases to amaze me that I ship something and it arrives to Oregon in 48 hours (unless customs decides to hold onto it...), safely and in good shape. Nothing has ever, ever gotten lost. We even manage to get a refund or two about each year. On a shipment of 30 kgs of books, that's a nice refund.

I am disheartened to hear that making claims with USPS is pointless, since we ship items from Oregon to clients within the US via USPS, always insured. Now it sounds like that is pointless! On the other hand, in 7 years of very regular shipments, we've never had to make a claim, nothing has ever gotten lost or damaged. And I did once find the USPS phone number for a package delayed to Canada...but it was Canadian customs who held up the shipment. I did get a human though, wasn't too hard, but it was a challenge. On the other hand, living with Argentinean bureaucracy means one has extensive talents (and patience) when it comes to dealing with useless structures and unhelpful customer service.

I DO ditto the complaint when needing to buy something for $4 and have to pay three times as much or more on FedEx or UPS postage when I know it would get to Oregon for less via USPS. To get around it, I wait and order many things at once. But it is a deterrent. (Then I make my family members bring whatever I've ordered during the year down here to me personally, poor folks.)

Anyway, more than anyone really needed to know, but a perspective nonetheless.

Cheers,
Alex Appella
Córdoba, Argentina
www.transientbooks.com



----- Original Message ----- From: "Liz Mitchell" <lizzez@xxxxxxxxxxxx>
To: <BOOK_ARTS-L@xxxxxxxxxxxxxxxx>
Sent: Monday, March 24, 2008 5:01 PM
Subject: Re: [BKARTS] shipping options



Sounds like a great topic for a visual book.

Liz
----- Original Message ----- From: "philip zimmermann" <pzimmermann@xxxxxxxxxxxxxxx>
To: <BOOK_ARTS-L@xxxxxxxxxxxxxxxx>
Sent: Monday, March 24, 2008 3:03 PM
Subject: Re: [BKARTS] shipping options



As Aaron says, service varies in different areas, but my experience with DSL
has been terrible. As far as I can tell the only thing they are good at is
international service. They are more places overseas than anyone else, so in
many cases they are the only way to go. For domestic service they are awful,
late shipment, lying when they say that they attempted delivery, damaged
boxes, you name it.


About 7 or 8 years ago a DSL driver stole my son's skateboard off a back
porch where packages are left. Although I can't prove it. It was there
before the driver came (my son had just ridden it) and it was not there
after the package was dropped off... In my area the drivers come from Albany
so they are not local or live in the community. Again, I can't prove it, but
I think it is pretty certain that this driver took it. One bad apple? Who
knows, but I know by name both my UPS driver and my FedEx man and they are
great people who live in the community and know me.


I used to have an account with, and used frequently, Airborne Express, which
used to be cheaper than most and they were very reliable. DSL bought them
out a couple of years ago. I miss them. I have had several packages
delivered by DSL that look like they have been run over by a truck.


I few weeks ago I ordered something on Amazon and to my dismay found out
that Amazon is using DSL now because they are cheaper. (I have Amazon's
Priority second day service). Take a look at the package tracking below,
which I copied off of my Amazon account. I ordered it on March 3rd.

Date Time Location Event Details
March 11, 2008 01:30:00 PM TUCSON AZ UNITED STATES Delivery
attempted
March 11, 2008 05:29:00 AM WILMINGTON OH UNITED STATES Departure
Scan
March 11, 2008 05:20:00 AM PHOENIX AZ UNITED STATES Departure Scan
March 11, 2008 05:09:00 AM PHOENIX AZ UNITED STATES Arrival Scan
March 11, 2008 02:45:00 AM WILMINGTON OH UNITED STATES In transit
March 11, 2008 01:56:00 AM WILMINGTON OH UNITED STATES Arrival Scan
March 10, 2008 11:54:00 PM HOUSTON TX UNITED STATES Departure Scan
March 10, 2008 11:29:00 PM HOUSTON TX UNITED STATES Arrival Scan
March 10, 2008 10:35:00 PM CYPRESS/HOUSTON TX UNITED STATES
Departure Scan
March 10, 2008 12:48:00 PM CYPRESS/HOUSTON TX UNITED STATES In
transit
March 10, 2008 08:22:00 AM CYPRESS/HOUSTON TX UNITED STATES Arrival
Scan
March 4, 2008 10:27:00 PM PHOENIX AZ UNITED STATES Departure Scan
March 4, 2008 10:13:00 PM PHOENIX AZ UNITED STATES Arrival Scan
March 4, 2008 06:15:00 PM WILMINGTON OH UNITED STATES Departure
Scan
March 4, 2008 05:09:00 PM AURORA CO UNITED STATES Departure Scan
March 4, 2008 05:03:00 PM AURORA CO UNITED STATES Arrival Scan


The package traveled all over the US, back and forth, wasting valuable days
on something I needed right away. Then they lied and said they attempted
delivery a week later. They then turned it over to the USPS in some sort of
contractual deal that Amazon has for undelivered DSL (and FedEx?) packages
and we got it the next day. So any way, in my opinion, they suck.


Phil


On 3/24/08 11:34 AM, you wrote:


Just have to ask. In the photog world the rumor is that DHL is the cheapest
as well as the kindest to ground packages. Anyone have experience with DHL?
As far as I can tell the main drawback is not having convenient locations.


michael


. . . . . . . . . . .



Philip Zimmermann


6455 Montgomery Street
Rhinebeck NY 12572
+
5467 E. Placita Del Mesquite
Tucson AZ  85712

t  :   845 876 2719
c  :  845 282 2665
pzim@xxxxxxxxxxxxx


. . . . . . . . . . .


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