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Re: [BKARTS] shipping options



I've had major problems with DHL. I live in a somewhat isolated area (although both UPS and Fed EX can find me just fine,) ---but it seems like DHL will wait until it has a full truck before it will venture out this way. I've had things that have been shipped overnight by DHL, and they've taken most of a week to get here (sw NC).
----- Original Message ----- From: "Michael Andrews" <apeiron@xxxxxxxxxxxx>
To: <BOOK_ARTS-L@xxxxxxxxxxxxxxxx>
Sent: Monday, March 24, 2008 11:34 AM
Subject: Re: shipping options



Just have to ask.
In the photog world the rumor is that DHL is the cheapest as well as the kindest to ground packages.
Anyone have experience with DHL? As far as I can tell the main drawback is not having convenient locations.


michael

----- Original Message ----- From: "Aaron Salik" <aaron@xxxxxxxxxxxxxxx>
To: <BOOK_ARTS-L@xxxxxxxxxxxxxxxx>
Sent: Monday, March 24, 2008 7:43 AM
Subject: shipping options



As a shipper of about 100 packages a day, I can say that we have a fair
amount of experiences (both positive and negative) with just about all
shipping carriers, and would like to respond to statements that have been
made.

First off it is important to state with the world (US and outside areas) as
large as it is, every shipping company has areas that they serve better than
others. We have plenty of customers that wish we didn't use FedEx Ground,
but we also have plenty of customers who specifically state not to send by
UPS, as again each company serves certain areas better than others. I am
sincerely sorry if you are a person that resides in an area where a carrier
that we do not use serves your area better than others available.


FedEx Ground and UPS Ground service as far as services available, price, etc
are exactly identical - to the point that it is kind of scary. But by in
large our claims (and this includes damage, loss, non-delivery, etc) are
down about 20% with FedEx Ground compared to UPS, and that to us is very
important for customers receiving their merchandise in good working order.


I would also like to comment about shipping by mail. We do ship by mail,
it's outlined on our web site, but again as a shipper of lots of packages I
think I know what they are good at and what they are not. They are good for
letters, small parcels, and things of this nature. However if something
goes wrong you are completely out of luck trying to figure out what the
problem is, where your package is, or when you will receive it. Have you
ever tried to find a phone number on the USPS web site? It's quite comical.
Also I am unsure if you have ever tried to submit a claim on loss or damage,
but purchasing additional insurance is simply a waste of money, as the USPS
does not pay claims.


So we do ship by mail, and certainly advise people to do so on small
international orders of little value and are not time sensitive, where it is
worth the risk. However we state that on orders shipped out by mail we will
not accept a claim for loss or damage in transit, it is at the customers
risk.


So like many things in life I do think you get what you pay for when
employing the services of a currier such as FedEx or UPS rather than
shipping by mail. It is just a question as to what is appropriate for your
needs.


Regards,
Aaron Salik

Talas
20 West 20th Street
New York, NY 10011
212-219-0770 Phone
212-219-0735 Fax
http://talasonline.com

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***********************************************
The Bonefolder, Vol. 4, No. 1, 2007 is Now Online at
<http://http://www.philobiblon.com/bonefolder>
For all your subscription questions, go to the
Book_Arts-L FAQ and Archive.
See <http://www.philobiblon.com> for full information
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***********************************************
The Bonefolder, Vol. 4, No. 1, 2007 is Now Online at
<http://http://www.philobiblon.com/bonefolder>
For all your subscription questions, go to the
Book_Arts-L FAQ and Archive.
See <http://www.philobiblon.com> for full information
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